Privacy Policy

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point at which we ask you to provide your personal information.

1. Information We Collect

Personal Information

When you create an account, register for our services, or contact us, we may collect:

• Name and email address
• Company information and business details
• Address and telephone number
• Billing and payment information
• Account preferences and settings
• Communication history with our support team
• The contents of any message and/or attachments you may send us

Customer Data

When you use OnSubs to manage your subscriptions and customers, we process:

• Your customers' subscription information
• Payment and billing data
• Usage analytics and metrics
• Integration data from third-party services

Technical Information and Log Files

OnSubs follows standard procedures for using log files. These files log visitors when they visit our websites. All hosting companies do this as part of hosting services' analytics. We automatically collect certain technical information including:

• Internet Protocol (IP) addresses
• Browser type and version
• Internet Service Provider (ISP)
• Device type and operating system
• Date and time stamps
• Referring and exit pages
• Number of clicks and pages viewed
• API usage logs and performance metrics
• Cookies and similar tracking technologies

This information is not linked to any information that is personally identifiable. The purpose of this information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and subscription management services
• Improve, personalize, and expand our website and services
• Understand and analyse how you use our website and services
• Develop new products, services, features, and functionality
• Process payments and manage billing
• Communicate with you, either directly or through one of our partners, including for customer service
• Provide you with updates and other information relating to the website and services
• Send important service updates, notifications, and emails
• Provide customer support and technical assistance
• Send marketing and promotional communications (with your consent)
• Ensure security, prevent fraudulent activity, and find and prevent fraud
• Comply with legal obligations and regulatory requirements

We will never sell your personal information to third parties or use it for purposes other than those described in this policy.

3. How We Share Information

We may share your information in the following circumstances:

Service Providers and Partners

We work with trusted third-party service providers who help us operate our business, including payment processors (Stripe), email services, hosting providers, and analytics providers. We may communicate with you either directly or through one of our partners for customer service, updates, and other information relating to the website and services. These partners are bound by strict confidentiality agreements and can only use your data to provide services to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

With Your Consent

We may share your information with other parties when we have your explicit consent to do so.

4. Third Party Services and Privacy Policies

Third-Party Integrations

OnSubs integrates with various third-party services to provide functionality such as payment processing, email delivery, and analytics. When you use these integrations, your data may be shared with these third parties according to their respective privacy policies. We recommend reviewing the privacy policies of any third-party services you connect to OnSubs.

Advertising Partners

Third-party ad servers or ad networks may use technologies like cookies, JavaScript, or Web beacons in their respective advertisements and links that appear on websites powered by OnSubs. These are sent directly to users' browsers and they automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that OnSubs has no access to or control over these cookies that are used by third-party advertisers. OnSubs's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information, including their practices and instructions about how to opt out of certain options.

Links to Other Websites

Our website and platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data transmission (TLS/SSL)
• Encrypted data storage with regular security audits
• Multi-factor authentication for account access
• Regular security training for our team members
• Restricted access to personal data on a need-to-know basis
• SOC 2 Type II compliance and PCI DSS certification
• 24/7 security monitoring and incident response
• Regular security assessments and penetration testing

While we use industry-standard security practices and take all reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal data. We encourage you to use strong passwords and enable two-factor authentication on your account.

6. Your Privacy Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

You have the following rights regarding your personal information:

The Right to Access

You have the right to request copies of your personal data in a machine-readable format. We may charge you a small fee for this service to cover administrative costs.

The Right to Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete. You can update your personal information at any time through your account settings or by contacting us.

The Right to Erasure

You have the right to request that we erase your personal data under certain conditions, subject to certain legal and operational requirements.

The Right to Restrict Processing

You have the right to request that we restrict or limit how we process your personal data under certain conditions.

The Right to Object to Processing

You have the right to object to our processing of your personal data for direct marketing or other legitimate business interests, under certain conditions.

The Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that it has collected about consumers
• Request that a business delete any personal data about the consumer that it has collected
• Request that a business that sells a consumer's personal data not sell the consumer's personal data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how you use our services
• Provide personalized content and recommendations
• Prevent fraud and improve security
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences. You can choose to disable cookies by instructing your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. For more detailed information about cookie management with specific web browsers, visit the browsers' respective websites.

We do not use third-party advertising cookies on onsubs.com or sell your browsing data to advertisers. However, websites powered by OnSubs may implement their own cookie policies.

8. International Data Transfers

OnSubs is operated from the United Kingdom, and your information may be transferred to, stored, and processed in the UK and other countries where we or our service providers operate. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for data transfers to certain countries
• Binding Corporate Rules for transfers within our corporate group
• Your explicit consent where required by law

We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting, and other legal requirements)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse
• Establish, exercise, or defend legal claims

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain certain information for legal or regulatory purposes. Some information may remain in backup copies for a limited period but will not be available for active use.

Even if you do not delete your account, we will delete or anonymize personal information that is no longer necessary for the purposes for which it was collected.

10. Children's Privacy

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

OnSubs is not intended for use by children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect any Personal Identifiable Information from children under 13 (or 16 in the EEA). If we learn that we have collected personal information from a child under 13 (or 16 in the EEA) without verification of parental consent, we will delete that information immediately.

If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have an account with us (for significant changes)
• Post a notice on our website and dashboard
• Obtain your consent if required by applicable law

We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.